Skip to content

NEO Navigation: Centralized Intake Program

NEO Kids Navigation, is a clear entry point to access streamlined pediatric medical healthcare services in northeastern Ontario. 

NEO Navigation follows a no-wrong-door approach. Each referred client will be individually assessed by the NEO Navigation team and connected to services that are best for them. NEO Navigation will provide supported connections to eligible local pediatric services, as early as possible.

Anyone requiring information about NEO Kids programs and services, wanting to make a referral to our services or wishing to inquire if a child/youth is eligible for services, may contact NEO Navigation, central intake.

If we do not provide a requested service at the Children’s Treatment Centre, our staff will help to direct you to the appropriate community agency for the service.

If you have any questions about your child’s service needs or experience, please call NEO Navigation, central intake team at 705-523-7120, and press 1.

NEO Navigation proudly delivers SmartStart Hub services.



For parents, guardians or self

If you would like to refer your child or youth to the NEO Kids Children’s Treatment Centre or SmartStart Hub, please fill out the online self-referral form or call the NEO Navigation, central intake team at 705-523-7120, and press 1.

Complete a self-referral form.


General Referrals

For Healthcare professionals / Community Agencies 

We are now live on Ocean eReferral as part of the Ontario eServices Program.

Find us on the Ocean Healthmap or refer using the NEO Kids & Family Central Intake.


School Referrals

For School board associates only

School board associates can refer a student to the NEO Kids School-Based Rehabilitation Services (SBRS) using the Ocean eReferral form.

Refer using the SBRS program.